Shipping Policy

WaggyRide partners with major international shipping companies and their local courier partners to deliver orders directly to your door. We proudly offer shipping options to customers worldwide.

You will be charged when your order is placed, and all payments are subject to verification and approval before shipping. Orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2–5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some orders may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners' locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at WaggyRide@gmail.com.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. Our estimated delivery times are provided for your reference:

*Note: The days listed above are only estimates in business/working days and do not include our 2–5 day processing time.

While we will do all that we can to make sure your order is delivered on time, WaggyRide cannot be held responsible for conditions beyond our control, such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, or other unforeseen circumstances that may cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.

WaggyRide has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any applicable import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages

WaggyRide is not responsible for lost, stolen, or damaged packages after they have been shipped. If your tracking information states that your package was delivered to your address and you have not received it, please report the issue and/or file a claim with the respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation provided by the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported promptly.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order.

We start working on your order immediately, so we are unable to make changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email us at info@waggyride.store to let us know how we are doing.

We take your feedback seriously and are always striving to improve our products and customer experience.